Privacy Policy

Last updated: 22 October 2025
This Privacy Policy describes how Caritas Removals LTD (“we”, “our”, “us”) collects, uses, and protects your personal information when you use our website https://caritasremovals.co.uk and related services.
We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Company name: Caritas Removals LTD
Address: 36 St Margarets Road, Poole, BH15 2DN, United Kingdom
Email: caritus.ltd@gmail.com
Phone: 07908575229
Caritas Removals LTD is the data controller responsible for your personal information collected through our website and related services.

2. Information We Collect

We collect the following types of personal data:

Information you provide directly

When you use our online forms or contact us by phone or email, we may collect:

• Name
• Phone number
• Email address
• Pickup and delivery addresses (if provided in the quote form)
• Any other details you choose to share in your message or form submission

Automatically collected information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website or ad source

This data is collected through cookies and analytics tools (see section 6).

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide quotes
• Process and manage your booking
• Communicate with you about your move or request
• Improve our services and website performance
• Monitor and measure advertising effectiveness (Google Ads, Facebook Ads)
• Collect feedback and reviews (e.g., via Trustpilot)

We will not sell, rent, or share your personal information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your personal data based on the following lawful grounds under UK GDPR:

• Contractual necessity — to provide a quote or fulfil your booking.
• Legitimate interests — to improve services, analyse website traffic, and manage advertising.
• Consent — for cookies, analytics, and marketing tracking (given when you accept cookies).
• Legal obligation — to comply with legal or regulatory requirements.

5. Data Retention

We retain your personal data only as long as necessary to:

• Fulfil the purposes for which it was collected, and
• Comply with legal, accounting, or reporting obligations.

Typically, we store enquiry or quote form data for up to 12 months, unless you request its deletion sooner.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and measure website performance.
We use:

• Google Analytics – to understand website traffic and user behaviour.
• Facebook Pixel – to measure and improve ad performance.
• Google Ads tracking – to track conversions and optimise campaigns.
• Trustpilot – to collect and display customer reviews.

You can manage or disable cookies via your browser settings at any time.

7. Sharing Your Information

We may share limited information with:

• Service providers who help us operate our website and marketing tools (Google, Meta, Trustpilot).
• Regulatory authorities if required by law.

All partners are required to process your data in accordance with UK GDPR and
maintain appropriate security measures.

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

• Access your personal data we hold about you.
• Rectify incorrect or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict or object to data processing in certain situations.
• Withdraw consent for marketing or cookies at any time.

To exercise these rights, please contact us at caritus.ltd@gmail.com.
We will respond within 30 days as required by law.

9. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no online system can be guaranteed 100% secure, so we encourage you to use the internet responsibly.

10. Links to Other Websites

Our website may contain links to third-party websites (e.g., Trustpilot, Facebook).
We are not responsible for their privacy practices or content.
Please review their privacy policies before providing any personal information.

11. Updates to This Policy

We may update this Privacy Policy periodically to reflect legal, technical, or business changes.
All updates will be published on this page with the revised date above.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:
Caritas Removals LTD

• 36 St Margarets Road, Poole, BH15 2DN
• caritus.ltd@gmail.com
• 07908575229